Comfort Without Compromise

Brian was wonderful to work with. He was extremely professional and polite. He was very knowledgeable and able to easily explain everything to us. We truly appreciated his hard work!

I was a little frustrated with Carolina air initially I had them out to the house 3 times to fix my AC and they left yesterday and said I was good to go. Last night I went to check my third floor and it was blowing at 87 degrees again which is crazy. So I called the company back this morning and they got a new technician to come out and take a look at it. His name was Michael and I was beyond impressed with him as a technician. Not only was he professional he listened to me explain the issues and didn't dismiss it as I didn't know what I was talking about. He tested the system out and found that the previous technician wired the control panel incorrectly. Micheal fixed the issue and then went above and beyond and showed me how to check if it was having issues in the future as well as how to properly work the thermostats to better control the temperatures in my house. Carolina Air you should give him a raise he is exactly who you need representing your company I appreciate what you do Michael thanks for taking pride in your work!

We have been limping along our unit for a few years, and this year Carolina Air gave it their best shot at repair (3 times) before recommending replacing our 15 year old unit. They were responsive and professional and got the whole job done within a day of ordering. I really appreciated the knowledgable and personable staff from schedulers to installers.

I had a very good experience with this company. The came out the same day for my estimate after the company I typically use said it was be 3 days for the estimate and 3 weeks for the install. My install was schedule 2 days after the estimate! They arrived on time, communicated well about their plan and schedule, and then delivered everything on time. We are so excited to have heat! Thank you!

We had to replace our heat pump, and the Carolina Air team was great to work with from first call to finished install. The men who came to install it were so careful moving the units in and out, and finished when they expected to. They took the time to answer any questions we had as well, and set us up to know who to call if we needed more. So excited to have a fully functioning system again.